Energy Supplier rating: Consultation on new customer service metrics and other updates

Energy Supplier rating: Consultation on new customer service metrics and other updates [ 0.52 mb]

Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. The Citizens Advice energy supplier rating serves as part of this statutory function. 

First published in 2016, the star rating provides consumers with accessible information about energy supplier performance and enables consumers to make more informed switching decisions. It is published on our website and integrated into the results page of our price comparison website (PCW). 

This consultation proposes several minded-to customer service and other proposals. 

In particular we encourage all suppliers to respond to the consultation. The consultation will also shortly be published on our website. Please also forward the consultation to anybody relevant within your organisation. 

Citizens Advice welcomes responses from suppliers, key stakeholders and any other interested parties on the issues raised in this document. 

Responses to this consultation should be submitted before the deadline of 19th October 2019. Our preferred method of response is by email, to: Thomas.brookebullard@citizensadvice.org.uk 

Responses may also be sent by post to: 

Thomas Brooke Bullard 

Citizens Advice 

200 Aldersgate Street

London 

EC1A 4HD