Citizens Advice response to Ofgem consultation: RIIO-2 Business Plans Draft Guidance

Citizens Advice response to Ofgem consultation: RIIO-2 Business Plans Draft Guidance [ 210 kb]

We welcome the guidance that Ofgem has provided detailing the expected RIIO-2 Business Plan content in its consultation document ‘RIIO-2 Business Plans Draft Guidance Document’, published 21 December 2018. We support the purpose of this guidance in assisting companies and stakeholders to better understand the type of information that Ofgem requires and how the information might be assessed. In addition, we believe that this guidance will prove very helpful and provide greater consistency to the RIIO-2 Challenge Group, the User Groups, and the Customer Engagement Groups that will be scrutinising the Business Plans.

We have provided recommendations to improve Business Plan Guidance for RIIO-2 including with respect to framing elements for a Business Plan, enhanced engagement, financial reporting, and how to identify a poor Business Plan.