Citizens Advice East Herts (Hertford)

MessageLine 01920 459944 open Monday 00:00 to Thursday 23:59, leave a message for callback, usually within 24 hours particularly if urgent. Outside these times, clients are directed to Advice Line (available to 9pm on Friday and 10am to 4pm Saturday)

CLOSED 25 Dec & 1 Jan Our face to face Contact Centre is for people who need extra support to access our Advice Service. We cannot offer full advice at these Centres. Clients must come within the first hour if they have documents that need to be scanned.

Gallwch alw i mewn i'n swyddfa i siarad â rhywun.

Os hoffech chi drefnu apwyntiad ymlaen llaw, cysylltwch â ni i weld a yw hyn yn opsiwn.

NOTE XMAS OPENING HOURS 2024:
Monday 23rd Dec: Open, Buntingford Contact Centre open
Tuesday 24th Dec: Open until 1 pm, Bishop's Stortford and Ware Contact Centres closed
Wednesday 25th Dec: Closed, Hertford Contact Centre closed
Thursday 26th Dec: Closed
Friday 27th Dec: Closed
Monday 30th Dec: Open, Buntingford Contact Centre closed
Tuesday, 31st Dec: Open until 1 pm, Bishop's Stortford and Ware Contact Centres closed
Wednesday, 1st Jan: Closed, Hertford Contact Centre closed
Thursday 2nd Jan: Open

We predominantly give advice via telephone and email, however we can arrange face to face appointments at a convenient location for the client in circumstances where we assess that we would be unable to help the client progress matters any other way. We can also make home visits where the same applies.
The quickest way to contact us is to call our local Messageline on 01920 459 944 which is open from midnight Sunday until midnight the following Thursday - an adviser will call back usually within 24 hours.
For other ways to contact us, visit our website: https://citizensadviceeastherts.org.uk/contact-us/
Those who struggle to use email or don’t have access to a phone, can just pop into our Citizens Advice Contact Centre at Sele Community Hub on any Wednesday 11 - 1pm where our friendly, highly experienced staff will assess how to move the client forward. This could be signposting to a relevant service, referring to another local service, helping to self-refer, arranging for a telephone call with an adviser, arranging for a face to face appointment or arranging a home visit.