Generalist Trainee Adviser - Outreach

Exciting opportunity to join Citizens Advice Rotherham and District

Citizens Advice Rotherham & District (CARD) is looking for an outreach adviser to join our busy and friendly team to provide an effective service for clients that we see predominantly in outreach settings. This is an exciting opportunity to help us meet increasing demand for our advice services in these challenging times.

As outreach advisor you will be engaging with clients across Rotherham in multiple venues, providing information and advice, breaking down barriers and being proactive in finding them a way forward.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings. You will have a commitment to the aims and principles of the Citizens Advice Service.

Training in advice areas will be given to the candidate who can demonstrate a passion for making a difference and the necessary research, customer service and digital skills required for this role. The successful candidate will work mostly in outreach but will also support clients via telephone, video, webchat, email and face to face at our central office in Rotherham.

What we are looking for:

We are looking for positive, committed people who enjoy helping members of the public via multiple channels. This is an ideal opportunity for ambitious individuals, with outstanding customer service skills, to join us and develop a rewarding career.

You will receive comprehensive training to learn about the advice we provide and be trained on our systems and processes, ensuring you have all the skills you need to succeed, thrive and develop within this role. So, if you enjoy working within a target driven environment, where the client is at the heart of everything we do, this is the role for you.