Generalist Adviser/Caseworker

Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service which reflects community issues and needs. We operate a service which puts people first.

Do you share the same passion as us that no one should be left disadvantaged due to lack of knowledge about one’s rights and responsibilities?

As a Generalist Adviser/Caseworker, you will be part of a dedicated team helping in the delivery of advice and casework on full range of advice enquiry areas in particular welfare benefits and housing. You will also be undertaking casework support for vulnerable clients including acting on their behalf with third parties.

You will need to be a strong communicator with excellent interpersonal skills and the ability to deal with diverse range of people including vulnerable clients. You will be committed to developing your skills and happy to work flexibly, including from home, since we offer advice services on the phone, via digital technologies and face to face. While we are based near Royal Oak station the role will also include working from community settings including Food Banks across Westminster.

We will offer the right candidate a generous salary with other benefits such as annual season ticket loans, career breaks, and the opportunity to develop yourself professionally and your career within the organisation. You will be part of a warm and friendly work culture where opinions are valued. We can also offer a flexible working environment where you can work some days from home.