Gateway Assessor
Gwneud cais cyn 9yb ar 10 Chwefror 2025.
Crynodeb o'r swydd
- Cyflog
- NJC Scale 2 - £28,050 to £28,427 per annum
- Lleoliad
- Southwark
- Gweithle
- Yn y swyddfa
- Cytundeb
- Parhaol
- Oriau gwaith
- 35 hours per week
Sut i wneud cais
Gallwch gysylltu am ragor o wybodaeth a sut i wneud cais.
Cynhelir cyfweliadau ar 12 Chwefror 2025.
Am y rôl
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:
• Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
• An understanding of the main enquiry issues involved in assessing clients' problems
• Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies