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Citizens Advice responds to Ofcom broadband affordability report

18 Rhagfyr 2020

Alistair Cromwell, Acting Chief Executive Officer of Citizens Advice said:

“Since the March lockdown began, internet access has been vital to home working, running small businesses, accessing essential services like healthcare, and continuing education. It’s crucial that those who are struggling financially aren’t locked out.

“We welcome Ofcom’s call for broadband providers to offer targeted affordable tariffs for customers on low incomes. But we can’t afford to wait for providers to take what may be piecemeal and inconsistent steps. There is an opportunity for government intervention.  

“Next week the government will bring the new European telecoms code into UK law. This is a unique chance for the department for Digital, Culture, Media and Sport (DCMS) to consider bold steps on broadband affordability. DCMS should use this opportunity to explore introducing mandatory affordable tariffs that broadband providers offer customers on lower incomes.”

Notes to editors

  1. Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
  2. Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.
  3. The Citizens Advice Witness Service provides free, independent support for prosecution and defence witnesses in every criminal court in England and Wales.
  4. Citizens Advice offers Pension Wise services at 500 locations in England and Wales.
  5. Citizens Advice’s services are free, independent, confidential and impartial, and available to all regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  6. To get advice online or find your local Citizens Advice, visit citizensadvice.org.uk
  7. For consumer advice, call the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 to talk in Welsh.
  8. We helped 2.6 million people face to face, by phone, email and webchat in 2017-18. For service statistics see our monthly publication Advice trends.
  9. Citizens Advice staff are supported by over 23,000 trained volunteers, working at over 2,500 locations in England and Wales.