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Ban on cold calling by financial services will help protect consumers

18 Mehefin 2013

Citizens Advice has re-iterated its call for financial services to be banned from cold calling as the Information Comission fines two firms for nuisance calls.

Gillian Guy, Chief Executive of national charity Citizens Advice said:

“If the Government is serious about consumer rights they need to ban cold calling for financial services.  Any company fined for hounding people with nuisance calls should be obliged to give their victims compensation.

“A tough clampdown on nuisance calls would make it clear to consumers that if you are contacted out of the blue, then it is a scam or a service not to be trusted.

“At its worst, PPI mis-selling was of a colossal scale. A survey by Citizens Advice last year  showed that 9 out of 10 people were pestered by calls, emails and spam texts from claims management companies within 12 months, and 72% were about PPI claims.

“It’s good to see the Information Commission’s Office flexing its muscles on behalf of consumers, and fining We Claim You Gain because of its nuisance PPI calls.”

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit citizensadvice.org.uk. You can also get advice online at adviceguide.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.