Letter to complain to a phone company about cashback
Mae'r cyngor hwn yn berthnasol i Cymru. Gweler cyngor ar gyfer Gweler cyngor ar gyfer Lloegr, Gweler cyngor ar gyfer Gogledd Iwerddon, Gweler cyngor ar gyfer Yr Alban
Use this letter to complain to a phone company that hasn't given you the cashback they promised.
Sam Hoolin
8 Park Avenue
Arlton
AL1 4CA
sam123@mail.com
01632 960001
EZFone
24 Station Road
Giltham
GT16 3LP
26 Rhagfyr 2024
To whom it may concern,
Account number: 567812-34
Re: Mobile Phone Contract
On 10 December 2022, I entered into a mobile phone contract with you. An essential term of the agreement was that your company would credit me with the following cashback deal:
£30 refund per month for a 6-month period.
To date you have not honoured the agreement. I am now giving you 14 days to provide the cashback as agreed. If the cashback is not provided I will consider you in breach of contract and may take further action.
Yours faithfully,
Sam Hoolin
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