Letter to ask for a refund or alternative when a package holiday is changed
This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales
Use this letter if a package holiday you've booked has been changed and you want to either:
cancel it and ask for a refund
switch to an alternative holiday
Sam Hoolin
8 Park Avenue
Arlton
AL1 4CA
sam123@mail.com
01632 960001
Sunny Getaways
24 Station Road
Giltham
GT16 3LP
21 November 2024
Booking reference: 123456789
To whom it may concern,
Re: The Package Travel and Linked Travel Arrangements Regulations 2018
On 8 August 2022 we agreed a contract for:
Two-week adventure break in Grand Canaria
I now find the holiday has changed:
The white water rafting has been replaced by abseiling and the rock climbing has been switched to pony-trekking.
This constitutes a ’significant change' for the purposes of the Package Travel and Linked Travel Arrangements Regulations 2018. I request that you offer me a suitable alternative package.
Please contact me within 14 days with your proposals to do this.
Yours faithfully,
Sam Hoolin
Further help
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