How to read your smart electricity meter

You don’t normally need to read your smart meter. Smart meters normally send readings to your supplier automatically - this is known as ‘smart mode’. You can check if your smart meter should work in smart mode.

You might need to read your smart meter in some situations, for example if:

• you’ve just switched supplier - you normally need to send the first meter reading yourself

• you switch supplier and they say they can’t connect to your meter - this can happen if you’ve got an older smart meter

• you want to check your meter reading - for example, to see how it’s changed recently

Call your supplier to give them the reading - or check if you can submit one on their website or app.

If you can’t get to your meter, your energy supplier might be able to give you extra help to read or move your meter. You can check if you can get extra help from your energy supplier.

Check your meter - not your smart energy monitor

When you get a smart meter installed, you'll also normally get a small portable device with a screen on it. This is called a ‘smart energy monitor’ or an ‘in-home display’ (IHD) - it either plugs into a socket or runs on batteries. 

It can be easy to confuse your smart meter with your IHD.

You can check how to use the IHD for your smart meter.

Example

An example in-home display (IHD).

You might be able to take a reading from the IHD but it’s best to take one from the meter itself. The meter will be fixed to a wall or board - it’s usually somewhere like a kitchen cupboard or a box on a wall outside your home.

Example

An example smart meter. 

Reading your smart electricity meter

The way you take a reading from a smart electricity meter depends on the type of meter you have.

If your meter has a keypad

Example

If the number on the display is 0012565.3, the meter reading is 12565.

The way to read your meter depends on if you pay:

• a single rate at all times

• 2 rates - one rate during the day and a cheaper rate at night

Most people pay a single rate at all times. If you have an ‘Economy 7’ meter, you pay 2 rates. If you’re not sure, check your bill to see if you pay 2 rates.

If your meter has A and B buttons under the screen

Example

If the number on the display is 0011256.3, the meter reading is 11256.

To read the meter:

1. Press the A button

2. Press the A button again until you see ‘TOTAL ACT IMPORT’ and numbers followed by ‘KWH’

3. Write down the number from left to right

4. Ignore any zeroes at the beginning and any numbers after the decimal point

If your meter has a green A button to the right of the screen and a white B button below it

Example

If the number on the display is 0011256.3, the meter reading is 11256.

The way to read your meter depends on if you pay:

• a single rate at all times

• 2 rates - one rate during the day and a cheaper rate at night

Most people pay a single rate at all times. If you have an ‘Economy 7’ meter, you pay 2 rates. If you’re not sure, check your bill to see if you pay 2 rates.

If your meter has 3 buttons to the right of the screen

Example

If the number on the display is 0011256.3, the meter reading is 11256.

The way to read your meter depends on if you pay:

• a single rate at all times

• 2 rates - one rate during the day and a cheaper rate at night

Most people pay a single rate at all times. If you have an ‘Economy 7’ meter, you pay 2 rates. If you’re not sure, check your bill to see if you pay 2 rates.

If you have 1 orange button and 2 blue buttons

Example

If the number on the display is 12565, the meter reading is 12565.

These meters have a row of numbers followed by KWH.

To read the meter:

1. Press the orange button to the left of the screen

2. Write down the numbers from left to right

3. Ignore any zeroes at the beginning and any numbers after the decimal point if there is one

If you have a meter with two white buttons to the right of the screen

Example

If the number on the display is 0011256.3, the meter reading is 11256.

Your meter should have ‘Kaifa MA 120’ printed on it. It will automatically change between four different screens, so you don’t need to press anything.

To read the meter:

1. Wait for the screen that shows numbers followed by KWH

2. Write down the numbers from left to right

3. Ignore any zeroes at the beginning and any numbers after the decimal point if there is one

If your meter has 2 buttons to the right of the screen and one says ‘reconnect’

Example

If the number on the display is 0023541.2, the meter reading is 23541.

Your meter will have one button which says ‘reconnect’ and another button which says ‘display’ or ‘display select’.

To read the meter:

1. Press the ‘display’ or ‘display select’ button

2. Press the ‘display’ or ‘display select’ button again until you see numbers followed by KWH

3. Write down the number from left to right

4. Ignore any zeroes at the beginning and any numbers after a decimal point if you have one

If your meter has a green A button and grey B button to the right of the screen

Example

If the number on the display is 00256, the meter reading is 256.

To read the meter:

1. Look at the screen - you don’t need to press any buttons

2. Write down the number next to ‘KWH’ from left to right

3. Ignore any zeroes at the beginning and any numbers after the decimal point if there is one

If your meter has 2 yellow square buttons to the left of the screen

Example

If the number on the display is 12565.3, the meter reading is 12565.

The way to read your meter depends on if you pay:

• a single rate at all times

• 2 rates - one rate during the day and a cheaper rate at night

Most people pay a single rate at all times. If you have an ‘Economy 7’ meter, you pay 2 rates. If you’re not sure, check your bill to see if you pay 2 rates.

If your meter has 1 blue button and 1 orange button to the right of the screen

Example

If the number on the display is 04183, the meter reading is 4183.

The way to read your meter depends on if you pay:

• a single rate at all times

• 2 rates - one rate during the day and a cheaper rate at night

Most people pay a single rate at all times. If you have an ‘Economy 7’ meter, you pay 2 rates. If you’re not sure, check your bill to see if you pay 2 rates.

If you can't find your meter on this page

Check your meter says 'KWH' after the reading. If it says 'M3' it's a gas meter.

If you're not sure if it's a smart meter, it might be a standard meter instead. Check how to read a standard electricity meter.

If you also need to read a smart gas meter

Find out how to read your smart gas meter.