Citizens Advice responds to publication of the Renters Rights Bill

Responding to the publication of the Renters Rights Bill, Dame Clare Moriarty, Chief Executive of Citizens Advice, said:

“This bill is a critical and long overdue step which will better protect renters.

“We're seeing record numbers of people seeking help with no-fault evictions - an average of 100 people every single day. And more than 70% of those we’ve helped with no-fault evictions this year were at risk of being made homeless. 

"It’s good to see longer protection and notice periods, saving renters from the fear of early eviction and giving them a fighting chance to find a new home if their landlord decides to sell or move in. But the Section 21 ban needs to be watertight to prevent rogue landlords from exploiting loopholes, or using unfair rent hikes to force tenants out.”

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Notes to editors:

  1. Citizens Advice is made up of the national charity Citizens Advice; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.

  2. Our network of charities offers impartial advice online, over the phone, and in person, for free. 

  3. Citizens Advice helped 2.66 million people face to face, over the phone, by email and webchat in 2022-23. And we had 60.6 million visits to our website. For full service statistics see our monthly publication Advice trends.

  4. Citizens Advice service staff are supported by more than 16,000 trained volunteers, working at over 1,600 service outlets across England and Wales.