Citizen Advice responds to the latest quarterly statistics on the roll-out of smart meters in Great Britain
Responding to the latest quarterly statistics on the roll-out of smart meters in Great Britain, Gillian Cooper, Director of Energy at Citizens Advice, said:
"Smart meters can help households save money on their energy bills, but today’s figures show millions are missing out on these benefits because their meters aren't working as they should.
"This is just the tip of the iceberg. Our research shows 20% of households with smart meters still have to submit regular manual readings. And nearly a third experienced issues with their in-home display.
"Suppliers have been too slow to fix issues with people’s smart meters. We need new rules to ensure energy suppliers identify and fix problems as quickly as possible.”
Notes to editors:
The latest report from Citizens Advice, Get Smarter: Ensuring people benefit from smart meters, is available online. The press release is also available.
Official figures can be found here.
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