Welfare Benefits Guider

Position: Welfare Benefits Guider

Location: Dudley Offices / Other Venues/Home Working

Closing date: 15 July 2024

Job title:
Welfare Benefits Guider

Location:
Dudley Offices / Other Venues/Home Working

Salary:
£22,071.08 - £23,151.48 FTE

Salary pro rata:
No

London allowance:
No

Hours per week:
28 hours per week (min 21hrs p/w)

Type of contract:
Fixed term

End date of contract:

Closing date for applications:
15/07/2024

Closing time:
16:00

Link to job pack for application and more information:

https://www.citizensadvicedudley.org/vacancies/

Due to exciting new business growth, Citizens Advice Dudley & Wolverhampton is seeking a Welfare Benefits Guider to join our dedicated team. 2yr Fixed Term Contract - May be extended/become permanent based on funder decision.

This guider role will be helping clients who have the capabilities to complete their own application forms, but who need additional help to navigate and complete welfare benefits application documentation.

• To assist groups of up to 6 residents at a time who need assistance to complete their own welfare benefits application forms (e.g. Personal Independence Payments (PIP) application forms) at community venues around the Dudley borough
• This assistance may be enabling residents to access I.T. and navigate the form they wish to complete
• To deliver interactive and informative group sessions with residents by guiding them stage by stage through the application form, explaining terminology, technicalities and appropriate next steps so that they complete their own forms, within the group time allocated (approx 2hrs).
• To engage with residents who face challenges and barriers to understanding, accessing and navigating services or support they are entitled to by helping them to complete their own application forms and signposting them to other organisations, where relevant.

We warmly welcome applicants from all diverse backgrounds, we are committed to building a workforce that reflects the diversity of the communities we serve.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.