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Trainee Housing Caseworker

Position: Trainee Housing Caseworker

Location: Enfield (EN3), North London

Closing date: 10 July 2024

Role details

Job title:
Trainee Housing Caseworker

Location:
Enfield (EN3), North London

Salary:
£33,100 (FTE)

Salary pro rata:
No

London allowance:
Yes

Hours per week:
35 hours (5 days) Full Time

Type of contract:
Fixed term

Closing date for applications:
10/07/2024

Link to job pack for application and more information:

https://citizensadviceenfield.org.uk/recruitment/

This role is to train to provide an housing advice and casework service to our clients. You need to have at least 2 years experience of giving good quality generalist advice which includes giving advice on the full range of housing problems.

With training your day-to-day role will include:

  • Providing a specialist advice service covering areas including homelessness, allocations and landlord issues.
  • Preparing and presenting cases to the appropriate statutory bodies, tribunals or courts.
  • Identifying key information such as time limits, key dates and need for urgent advice or action.
  • Acting as an in-house specialist for paid staff and volunteers.
  • Acting for clients by negotiating, calculating, drafting or writing letters and telephoning.
  • Maintaining detailed records on our CRM (Casebook).
  • Providing information for research and campaigns.
  • Keeping up-to-date with legislation, case law, policies and procedures related to housing.

Other qualities you will need are:

  • Excellent verbal and written communication skills.
  • Good working knowledge of IT, particularly Office suite and SharePoint.
  • A flexible approach to service delivery and the ability to adapt to changing client needs and funder demands.

We offer a range of employee benefits including:

  • 30 days annual leave (FTE).
  • An employer matched pension contribution currently at 4%.
  • Access to Telus, an Employment Assistance Scheme which offers staff help and support.

Citizens Advice Enfield is an equal opportunities employer.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.