Generalist Remote Delivery Adviser

Position: Generalist Remote Delivery Adviser

Location: Hybrid working. The majority of work (90%) can take place at home but we will require the postholder to attend team meetings and visit hubs in East Herts occasionally (10%)

Closing date: 31 July 2024

Job title
Generalist Remote Delivery Adviser

Location
Hybrid working. The majority of work (90%) can take place at home but we will require the postholder to attend team meetings and visit hubs in East Herts occasionally (10%)

Workplace
Hybrid

Salary per annum (FTE)
£26,667 to £28,022 depending on experience

Actual salary
£5333 to £5604 depending on experience

London allowance

Hours per week for this role
7.5

Working pattern
Part-time

Type of contract
Fixed term

End date of contract 
31/07/2025

Closing date for applications
31/07/2024

Closing time for applications
12:00

Interview date
07/08/2024

Link to application details

https://citizensadviceeastherts.org.uk/paid-roles/

Are you passionate about helping local people get free, independent and good quality advice? Join our friendly, client focussed team and help drive the development of our advice service. Thanks to funding awarded by National Citizens Advice, we are looking for experienced generalist advisers to expand our capacity for remote advice provision. Advice will be given predominantly by phone (at least 60%) with the remainder delivered by email or webchat, and we are expected to achieve 12 contacts per day while maintaining a good level of quality.

• You will have experience of working within Citizens Advice in an advice-giving capacity or have worked with an advice support organisation supporting clients with advice queries.
• You will also have experience of working with the public on the phone, strong communication skills, and a good level of IT competence.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We offer our people as much flexibility and autonomy as possible; we all work in a hybrid way which includes working from home alongside travel to community locations in East Hertfordshire as required.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.