Energy Project Advice Worker/Trainee

Position: Energy Project Advice Worker/Trainee

Location: Leeds (Hybrid)

Closing date: 29 July 2024

Job title:
Energy Project Advice Worker/Trainee

Location:
Leeds (Hybrid)

Salary:
£24,294 - £31,364 dependent on experience

Salary pro rata:
Yes

London allowance:
No

Hours per week:
Various hours up to 35 hours per week

Type of contract:
Fixed term

Closing date for applications:
29/07/2024

Closing time:
10:00

Interview date:
12/08/2024

Link to job pack for application and more information:

https://citizensadviceleeds.org.uk/working-for-us/

As an Energy Project Advice Worker you will join our Energy Team and play a key role in ensuring our clients receive good quality generalist advice with a focus on alleviating fuel poverty and advising on energy efficiency measures, working across telephone and digital channels. You should be well organised with the ability to work independently. Strong verbal and written communication skills are essential as is the ability to listen, engage and empathise with potentially vulnerable clients. Strong communication and IT skills, the ability to quickly navigate information systems and a focus on delivering team targets are some of the key attributes needed for this role.

Applications are invited both from qualified/experienced advisers, and from motivated candidates looking for a career development opportunity in the advice sector. As a trainee you will develop the skills to deliver advice over the phone and online, covering a range of subjects including energy, welfare rights. If you can offer enthusiasm and a desire to learn, strong IT and communication skills, we’re offering training and support to enable you to achieve full competence in 6-8 months.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.