Energy Caseworker

Position: Energy Caseworker

Location: Mansfield and Worksop

Closing date: 26 July 2024

Job title:
Energy Caseworker

Location:
Mansfield and Worksop

Salary:
£23,645 - £24,992

Salary pro rata:
Yes

London allowance:
No

Hours per week:
30 (negotiable)

Type of contract:
Fixed term

End date of contract:
31/08/2026

Closing date for applications:
26/07/2024

Closing time:
10:00

Interview date:
01/08/2024

Link to job pack for application and  more information:

https://canns.org.uk/vacancies

Citizens Advice North Nottinghamshire is currently seeking a detail-oriented and committed individual to join our Energy Team as a caseworker. This role will be part of a well-established team consisting of six experienced caseworkers and dedicated support staff and predominantly based in Mansfield.

As a consumer adviser:

• You will play a pivotal role in assisting clients to hold their energy providers accountable and empower them to assert their rights effectively.
• You will be responsible for providing direct advice and guidance to clients, assisting them in resolving issues with their energy suppliers.
• By offering tailored solutions, you will help clients enhance their energy efficiency, reduce fuel bills, and lower overall consumption. This support will ultimately empower individuals to make informed decisions and take control of their energy needs.

We are open to applications from candidates with all levels of advice experience (most important is your proven ability to learn, and your experience of delivering excellent customer service)

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.