Assessor

Position: Assessor

Location: Hammersmith and Fulham

Closing date: 07 July 2024

Job title:
Assessor

Location:
Hammersmith and Fulham

Salary:
£18800 - £20000 (pro-rata full-time salary range equivalent £23500- £25000)

Salary pro rata:
Yes

London allowance:
No

Hours per week:
30

Type of contract:
Fixed term

End date of contract:
05/08/2025

Closing date for applications:
07/07/2024

Closing time:
00:00

Link to job pack for application and/or an email address that candidates can contact for more information:

www.cahf.org.uk/about-us/work-us/

Our Assessors are the first point of contact for members of the local community, who contact us by phone, in person via email. Assessors establish what the client’s issue is, ensure that all relevant information is collected. Provide information and advice where possible and identify the best next step. Ensuring clients are directed to the appropriate CAHF project, or external agency.

This role requires a passion for working with people, helping them through challenging situations. Applicants must demonstrate the following:

• Organised focused approach, with ability to accurately record information
• Experience of delivering assessment on the main enquiry areas (Welfare Benefits, Debt, Housing and Employment)
• Have an ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control
• Competent IT skills, especially the ability to use databases and navigate websites

CAHF Assessors are supported by our supervisory team and have access to our wealth of resources. Assessors are supported to develop the skills needed to succeed and thrive in the role.

Test & Interview: We will test and interview shortlisted candidates on a rolling basis and reserve the right to withdraw the vacancy before the closing date so early applications are encouraged

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.