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Advice Session Supervisor

Position: Advice Session Supervisor

Location: Enfield (EN3), North London

Closing date: 05 August 2024

Role details

Job title:
Advice Session Supervisor

Location:
Enfield (EN3), North London

Salary:
£36,152 - £38,160

Salary pro rata:
No

London allowance:
Yes

Hours per week:
35 hours (5 days) Full-time

Type of contract:
Permanent

Closing date for applications:
05/08/2024

Link to job pack for application:

https://citizensadviceenfield.org.uk/recruitment/

This role involves working with the Head of Service, Project Manager and Trainers to ensure the smooth running of the day-to-day service and to mentor and support paid staff and volunteers to maintain national Citizens Advice standards.


This will include:

  • Supervising advice and gateway/triage sessions and caseworkers.
  • Supporting the delivery of the training and development plan along with the rest of the team.
  • Ensuring referrals and bookings for projects are being properly monitored and clients are supported in a timely manner.
  • Undertaking supervision leadership tasks, achieving a specialist supporting role in one of the key advice areas (preferably housing).
  • Providing statistical reports on outputs and outcomes as required by management.
  • Making recommendations for staff training and development, and participating in recruitment and selection activities as delegated.


You should have 2 years current experience of advice and casework at generalist or specialist level, or 1 year experience of supervising a generalist advice session (either CAB or within a legal setting) and the ability to meet the CAB competence requirements, with an in-depth knowledge of benefits, debt and housing.

We offer a range of employee benefits including:

  • 30 days annual leave
  • An employer matched pension contribution currently at 4%.
  • Access to Telus, an Employment Assistance Scheme which offers help and support with mental, financial, physical and emotional wellbeing.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.