Generalist Adviser

Citizens Advice Sandwell and Walsall are currently seeking a Generalist Adviser to join our organisation.

You will be responsible for interviewing clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.

Use the Citizens Advice AdviserNet website to find, interpret and communicate the relevant information.

Research and explore options and implications so that clients can make informed decisions.

Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.

Negotiate with third parties such as statutory and non-statutory bodies as appropriate.

Ensure that all work conforms to the organisation’s office manual and the Advice Quality standard / Legal Aid Agency’s Quality Mark / other funding requirements, as appropriate.

Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.

Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Please download the full job description and application on our website to apply. If you require a reasonable adjustment or other assistance to apply for this role please email staffrecruitment@citizensadvicesandwell-walsall.org. Please note CV’s will not be accepted.