Telephone and Webchat Benefits Adviser
Apply before midday on 28 September 2024.
Job summary
- Salary
- £25,592 - £26,135
- Location
- Citizens Advice West Oxfordshire
- Workplace
- Office based
- Contract
- Fixed term contract, until 31 December 2025
- Hours per week
- 37
How to apply
You can check for more information and how to apply.
About the role
Telephone and Web chat Benefits Adviser
We have an opportunity for a benefits adviser to join our existing Universal Credit advice services
team. We deliver telephone and web chat advice to the public on issues relating to new Universal
Credit claims and linked benefits and issues. The service provides support to people with queries
relating to Universal Credit up to first payment via telephone and web chat between 8am and 6pm
Monday to Friday.
Hours: Full time - 37 hours per week
Salary: From £25,592 - £26,135 pro-rata depending on experience,
trainee position available for the right candidate.
Holiday: 4.6 weeks annual leave pro rata plus Bank Holidays, plus additional long
service leave
Pension: Auto-enrolment workplace pension scheme
Contract: Fixed term contract until end of December 2025.
We are looking for an adviser with good IT skills to support clients to make and complete their new
Universal Credit claim, through to their first accurate payment.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to
the root of the issues and empower clients, whilst maintaining structure and control of meetings.
For the full job description and person specification please visit our website
https://citizensadvicewestoxon.org/telephone-and-web-chat-benefits-adviser/
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.