Casework Assistant

There’s never been a more important time to work for Citizens Advice. As food costs rise at an alarming rate and energy bills are sky high, families are struggling to make ends meet and we’re experiencing record-breaking demand for our services. Join us on the frontline of the cost-of-living crisis and play a vital role in helping people find a way forward.

We are seeking someone who is passionate about giving an effective service to those most in need and who is not afraid to drive change and improvement. You will need to demonstrate that you are a strong team player, with an eye for detail, and have great people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.

You will also be passionate about supporting others to deliver a first-rate service. You’ll have excellent communication skills which are complemented with strong IT skills.

Deadline for this role is 9am Monday 2 September 2024

To apply, please send your CV and a cover letter setting out your suitability for the role including how you meet the first three essential criteria under the person specification in the job pack to recruitment@casws.org.uk. Please also complete and return the diversity monitoring form.

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.