Advice Supervisor

Are you an experienced advisor with a passion for mentoring and leading others? There’s never been a more important time to join Citizens Advice as an Advice Supervisor. With the soaring cost of living, individuals and families are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. In this role, you’ll be responsible for guiding and supporting a team of volunteers, ensuring they have the tools, knowledge, and confidence to provide accurate and effective advice to our clients. If you’re a natural leader committed to helping others, this is a unique opportunity to make a significant impact during a critical time.

As an Advice Supervisor, you’ll be at the forefront of our efforts to provide essential support to those in need. You’ll conduct case checks, provide feedback and coaching to volunteers and ensure that all advice given meets our high-quality standards. Your ability to manage complex cases, provide clear guidance, and foster a positive and supportive team environment will be crucial as we help clients navigate a range of issues. This role not only requires a deep understanding of the challenges our clients face but also the leadership skills to inspire and develop your team to meet these challenges head-on.

Joining Citizens Advice means becoming part of a team dedicated to making a real difference in people’s lives. You’ll have the opportunity to work alongside passionate professionals in a supportive environment that values integrity, support, inclusion and collaboration. If you’re ready to take on a pivotal role that impacts every people’s live and contributes to a greater cause, we’d love to hear from you.

Deadline for this role is 9am Monday 2 September 2024

To apply, please send your CV and a cover letter setting out your suitability for the role including how you meet the first three essential criteria under the person specification in the job pack to recruitment@casws.org.uk. Please also complete and return the diversity monitoring form.

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.