Outreach Advisor

Job Title: Outreach- Generalist Trainee Adviser

Reporting to: Service Delivery Manager

Hours: 37.5 hours per week (Mon-Fri 9-5 - please note some out of hours may be required at from time to time)

Term: Permanent position

Location: Hybrid - (Generally outreach/office based although some home working will be possible)

Salary: £23,918 - £27,208 (dependant on experience)

Annual Leave 30 days (plus bank holidays)

Exciting opportunity to join Citizens Advice Rotherham and District

Citizens Advice Rotherham & District (CARD) is looking for an outreach adviser to join our busy and friendly team to provide an effective service for clients that we see predominantly in outreach settings. This is an exciting opportunity to help us meet increasing demand for our advice services in these challenging times.

As outreach advisor you will be engaging with clients across Rotherham in multiple venues, providing information and advice, breaking down barriers and being proactive in finding them a way forward.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings. You will have a commitment to the aims and principles of the Citizens Advice Service.

Training in advice areas will be given to the candidate who can demonstrate a passion for making a difference and the necessary research, customer service and digital skills required for this role. The successful candidate will work mostly in outreach but will also support clients via telephone, video, webchat, email and face to face at our central office in Rotherham.

What we are looking for:

We are looking for positive, committed people who enjoy helping members of the public via multiple channels. This is an ideal opportunity for ambitious individuals, with outstanding customer service skills, to join us and develop a rewarding career.

You will receive comprehensive training to learn about the advice we provide and be trained on our systems and processes, ensuring you have all the skills you need to succeed, thrive and develop within this role. So, if you enjoy working within a target driven environment, where the client is at the heart of everything we do, this is the role for you.

About us:

At Citizens Advice Rotherham and District we provide free, confidential, impartial and independent advice and information on a wide range of subjects. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

What we give our staff

30 days annual leave plus bank holidays (with the option to buy/sell) T&C apply

We believe that the invaluable work we do comes from looking after our staff and volunteers so that they in turn have the energy and passion to do the best possible job for our clients.

Travel expenses T&C apply

We offer a supportive environment where our people feel valued and enjoy plenty of opportunities for professional development within our service.

You will join a service committed to its values of being Generous, Responsible and Innovative, with a commitment to making a difference to the lives of our community.

How to apply

To download an application form visit our website and return the completed application to careers@citizensadvicerotherham.org.uk

Closing date: 9am Monday 2nd of September

Please note CV’s are not accepted.

Interviews will take place on: Thursday 5th of September via Zoom