Contact us

There are lots of ways to contact us if you can’t find the advice you need on this website.

If you're in Wales

The content on this page is to contact Citizens Advice in England.

If you're in Wales, you can find out how to contact Citizens Advice in Wales.

If you’re applying for Universal Credit

If you’re making a new claim, you can contact our Help to Claim service for help with the claiming process - from making an application to getting your first payment. Get help applying for Universal Credit.

If you already get Universal Credit, stay on this page to find your nearest Citizens Advice or talk to us online or by phone.

If you need help with money or debt

If you’re having issues with money or debt, you can:

  • talk to us online about a debt problem using chat - we can usually help between 9am and 8pm Monday to Friday and between 9.30am and 1pm Saturday

  • call our debt helpline - it’s available 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday

Debt helpline: 0800 240 4420

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

The debt helpline is not available on public holidays.

Calls are free from mobiles and landlines.

If you have a problem with something you’ve bought or a service you've received

You can contact our consumer service if you have a consumer issue like broken or faulty goods, or problems with energy, water or post.

The consumer service can advise you and pass complaints to Trading Standards.

Find your nearest Citizens Advice

Enter your postcode or town to get contact details for your nearest Citizens Advice in England and Wales.

Most local Citizens Advice can only help you if you live or work in their area.

Talk to us online

Chat lets you talk to a trained adviser online. You can:

Call our national phone line

You can contact an adviser through our national phone service. This connects you to a local Citizens Advice.

Adviceline (England): 0800 144 8848

Advicelink (Wales): 0800 702 2020

Relay UK - if you can't hear or speak on the phone, type what you want to say: 18001 then the Adviceline or Advicelink number

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Adviceline is usually available 9am to 5pm, Monday to Friday - it's not available on public holidays. Some local Citizens Advice accept calls outside of these hours. You can check the opening times of your local Citizens Advice.

Adviceline is usually busiest at the beginning of the day.

If you call from a mobile, we’ll ask you to say your postcode. If you don’t have a postcode, use one nearby like a GP surgery, takeaway shop or taxi company. We'll use the postcode to find your local Citizens Advice.

There are a few parts of England we don’t cover yet. If you’re in one of these areas, we’ll give you other options when you call.

We’ll answer as soon as we can - at busy times you might need to wait up to an hour. If the wait is long, we’ll tell you about other ways to get advice. You can also try calling again later. If we can’t answer your call within an hour, the call will be disconnected.

Calls to Adviceline are free from mobiles and landlines. You can find out more more about our call charges.

Give feedback or make a complaint

You can give feedback or make a complaint about our advice or how you’ve been treated when you contacted us or visited your local Citizens Advice.

Check our privacy policy

Find out how we store and use your personal information when you contact us.

Check our behaviour policy

Our staff have the right to do their jobs without being treated badly - find out how we deal with unacceptable behaviour.

Help us improve our website

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