Will you support families in crisis this winter?
Families are facing unthinkable hardship this winter - but Citizens Advice is here to help. Our network of charities gives people the vital advice and practical support they urgently need.
We're already helping millions of people each year. With your support, we can be there for even more this winter.
Times are tough for everyone right now - but for some they’re unthinkable.
Increased food, housing and energy costs affect us all, but for those already facing tough times the effects can be catastrophic. Every day at Citizens Advice we’re seeing people who need emergency support, families relying on food banks, and those who simply can’t afford to make ends meet.
For many this Christmas, it won’t be a matter of deciding which gifts to buy their children or stocking up on all the trimmings for Christmas dinner. Instead, they’ll be deciding whether they can afford to turn the heating on or do their essential weekly food shop, worrying about how to keep a roof over their family’s head.
No one should have to face these problems alone and we know that the right advice, at the right time, can be a lifeline.
Right now, our services are stretched to the limit but we know there are many others struggling to get through to us and many thousands more who need our help.
Chloe's story
My family and I were evicted from our home after I complained about mould in the property
Chloe, her partner and their two young children were forced into homelessness after complaining about poor living conditions in their rented home.
Worried about the impact of leaks, damps and mould on her children’s health (her 4-year-old daughter has type 1 diabetes and needs full-time care), Chloe raised the issues with their landlord, who served them with a Section 21 “no-fault” eviction notice. They spent almost a year in unsuitable temporary accommodation and were street-homeless at times before finding a new home.
Citizens Advice helped us in so many ways. We wouldn't have known where the local children's centres were to do our washing, or how to access food banks or the Household Support Fund. They were a godsend.
Will you give the gift of good advice this Christmas?
Your donation today will help us answer more calls and help more families facing unthinkable hardship this winter.
This Christmas, please give the gift of good advice. Thank you.
Citizens Advice provides a range of services and your kind gift will go wherever the need is greatest. Thank you.
*Disclaimer - The stories featured in our fundraising material are based on the stories of Citizens Advice clients. In some of the stories we've changed identifying details and used actors to protect our clients’ privacy.