Norfolk Citizens Advice Bureau (Norwich)
Address
83-87 Pottergate
Norwich
Norwich
Norfolk
NR2 1DZ
How to get support
Call us
Visit our website
Getting in touch by phone
| Day | Time |
|---|---|
| Monday | 10am to 4pm |
| Tuesday | 10am to 4pm |
| Wednesday | 10am to 4pm |
| Thursday | 10am to 4pm |
| Friday | 10am to 4pm |
Visiting us in person
Check if you need to book an appointment
You can drop in to our office to speak to someone.
If you would like to pre-book an appointment, contact us to see if this is an option.
| Day | Time |
|---|---|
| Monday | 10am to 12.30pm, 1pm to 3pm |
| Tuesday | 10am to 12.30pm, 1pm to 3pm |
| Wednesday | 10am to 12.30pm, 1pm to 3pm |
| Thursday | 10am to 12.30pm, 1pm to 3pm |
| Friday | 10am to 12.30pm, 1pm to 3pm |
Accessibility
- Internal handrails
- Wheelchair accessible
- Induction loop
More information about our service
Full assessment and advice given on a first come first served basis. Appointments with specialist services (debt, money, housing, welfare benefits or legal) can be made where necessary.
Tel: Calls are directed initially to the bureau closest to the caller’s area code. If our lines are busy, or calls are made outside our telephone operating hours, the call will be directed to another bureau or provider. If no provider is available, an automated information service operates.
Advice appointments: Appointments are for queries that are complex, urgent or around specialist issues, or for clients requiring additional help. These are given only after an assessment via Adviceline or the drop-in service.
E-mail service: Offers basic information to straightforward queries. NB: Advice appointments cannot be made by e-mail.
Citizens Advice Consumer helpline - 03454 040506 (not part of Norfolk Citizens Advice)
If you can't get in touch with your nearest Citizens Advice
You might be able to talk to an adviser online or through our national phone service. Check other ways you can talk to an adviser..