Citizens Advice responds to the telecoms announcement
Citizens Advice has responded to the government's telecoms announcement.
Dame Clare Moriarty, Chief Executive of Citizens Advice, said:
“We’re pleased to see these pledges to help those who are struggling most with their broadband and mobile bills. This must progress to tougher, permanent protections.
“People bearing the brunt of the cost-of-living crisis often face the dreadful choice between heating or eating. For many, paying to get online is no longer even a possibility.
“Yet we still see too many examples of sharp practice like overcharging loyal customers, inflation busting mid-contract price rises and a shockingly low take up of social tariffs. So this is by no means job done.”
Notes to editors
Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.
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